Data Transparency
ZenVan Store
Trust is built on open data, not marketing claims. This page shows real-time operational metrics straight from our database, the service levels we commit to, and an honest statement of where the grey areas are.
Last updated: 13 August 2026 at 19:51 WIB (UTC+7)
Operational Metrics 2026
Our SLA Commitments
The service levels we commit to for every customer.
Working hours: 09:00-21:00 WIB (UTC+7)
Once payment is verified
From report to resolution decision
Depends on the payment gateway
Full refund if the seller recovers the account
Before it goes live on the site
Where We Stand on Moonton's Terms of Service
Buying and selling Mobile Legends accounts sits in a grey area of Moonton's Terms of Service. We don't hide that. Here is what we commit to:
- Every account we sell has gone through 5-stage verification to minimise the risk of a hackback by the original seller.
- We provide a 30-day anti-hackback warranty — if the original seller recovers the account within that period, we refund you in full or replace it with an equivalent account.
- We do not encourage breaking the ToS; we facilitate account transfers that are already common practice across the global gaming community — not something unique to Indonesia.
- The risk of Moonton enforcement (an account suspended by trade detection) sits with the buyer — we recommend changing the email and password right after handover, enabling 2FA, and not sharing the account around.
We build trust on transparency, warranty, and a track record of 17,000+ successful transactions across platforms (other marketplaces, local marketplaces, and direct sales) — not on empty marketing claims.
More Transparency Content
This dashboard auto-updates every hour from our operational Supabase database. Questions about a metric? Chat with support.